Dhhs Service Agreements

17. September 2021    

„Compliance requirements have increased significantly without sufficient funding. Most of the services we provide are not risky, but we must meet a large number of legal and other requirements due to the diversity of services we provide. „During this audit, we assessed whether DHHS has sufficient expertise in managing service agreements to ensure that funded organizations provide customers with agreed health and wellness support and outcomes. Combined with the wide geographical dispersion of service agreement staff, these problems have contributed to preventing staff from realizing their roles and the extent of their responsibilities. Deliverables are service activity expenses, including what needs to be delivered, by what standard and within what timeframe. Performance indicators are covered by this definition. Prior to the changes at the territorial level, leos and program advisors played a leading role in monitoring and managing service agreements with funded agencies in the 17 territorial offices across Victoria. . . .

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